General Conditions



Vlimmersebaan 6

2310 Rijkevorsel

VAT BE 0767.057.786

Article 1: General provisions

The e-commerce website of Creavidi, under the name MuurDecor, a sole proprietorship with registered office at Vlimmersebaan 6, 2310 Rijkevorsel, Belgium, VAT BE 0767.057.786, (hereinafter 'CreaVidi') offers its customers the opportunity to purchase the products from its webshop. to purchase online.

These General “Terms and Conditions” apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order on the MuurDecor webshop of CreaVidi, the Customer must expressly accept these terms and conditions, thereby agreeing to the applicability of these “Terms and Conditions”, to the exclusion of all other terms and conditions. Additional terms and conditions of the Customer are excluded, unless they have been expressly accepted in advance, in writing and by Feel.

Article 2: Price

All prices stated are expressed in EURO, always including VAT and all other duties or taxes required by the Customer.

If delivery, reservation or administrative costs are charged, this will be stated separately. All episodes are sent by CreaVidi or third parties, pick up on site is not possible. If costs are charged for this shipment, these will be explicitly stated in the check-out process.

The price statement refers exclusively to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.

Article 3: Offes

Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are not binding on and/or CreaVidi. CreaVidi and are only bound to an obligation of means with regard to the correctness and completeness of the information provided. CreaVidi and/or is in no way liable in the event of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about, for example, dimensions, availability, delivery time or delivery method, we request that the Customer contact our customer service in advance. You can do this via the contact form on the website or by email at

The offer is valid as long as stocks last and can be adjusted or withdrawn by CreaVidi at any time. CreaVidi cannot be held liable for the unavailability of a product. If an offer has a limited period of validity, a limited edition, or is subject to conditions, this will be expressly stated in the offer.

Article 4: Online purchases

The ordering procedure is as follows: the Customer places items in his/her shopping cart, then the Customer clicks through to the 'checkout' where an overview of the shopping cart is shown. The Customer must then log in or register with a new customer profile. The confirmation is made via the e-mail address that the Customer provides. After that, the customer chooses the shipping option and payment option. Finally, the Customer accepts the General Terms and Conditions (this document) and the sales contract is concluded.

The Customer has the choice between the following payment methods

     - via Paypal (credit card or paypal account); extra costs are charged for this payment method.

     - by bank transfer to account number BE54 1030 6822 3097

    Creavidi is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved 

    Article 5: Delivery and execution of the agreement

    Articles ordered through this webshop are delivered in Belgium, the Netherlands, France, Luxembourg and Germany.

    Delivery is made by bPost, DHL or another parcel service and the Customer does not pay any additional costs if the total purchase amount is at least 50 Euros (VAT included), unless the shipping costs are not included, which is also explicitly stated.

    Unless otherwise agreed or expressly provided otherwise, the goods will be delivered to the Customer's place of residence within 15 days of receipt of the order.

    Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported to CreaVidi immediately by the Customer.

    The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by CreaVidi.

    Article 6: Retention of title

    The delivered items remain the exclusive property of CreaVidi until full payment has been made by the Customer.

    The Customer undertakes, if necessary, to point out to third parties CreaVidi's retention of title, eg to anyone who would seize the items not yet fully paid for.

    Article 7: Right of withdrawal

    The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from and/or This does NOT apply to our digital files.

    The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons.

    The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good.

    In order to exercise the right of withdrawal, the Customer must inform CreaVidi, Vlimmersebaan 1, 2310 Rijkevorsel, Belgium, via an unambiguous statement (e.g. in writing by post or e-mail) of his decision to terminate the agreement. revoke. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.

    In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.

    The Customer must return or hand over the goods to CreaVidi, Vlimmersebaan 6, 2310 Rijkevorsel, Belgium without undue delay, but in any event no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to CreaVidi.The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

    The direct costs of returning the goods will be borne by the Customer.

    If the returned product is in any way diminished in value, CreaVidi reserves the right to hold the Customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

    Only items that are in the original packaging, together with all accessories, and invoice or proof of purchase can be returned.

    If the Customer withdraws from the agreement, CreaVidi will refund all payments received from the Customer up to that point, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after CreaVidi has been informed of the Customer's decision to cancel the agreement. revoke. In the case of sales agreements, CreaVidi can withhold reimbursement until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.

    Any additional costs as a result of the Customer's choice of a method of delivery other than the cheapest standard delivery offered by CreaVidi will not be refunded. CreaVidi will refund the Customer with the same payment method with which the Customer performed the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.

    The Customer cannot exercise the right of withdrawal for:

    • the delivery of goods manufactured according to the Customer's specifications, or that are clearly intended for a specific person 
    • the delivery of goods that are irrevocably mixed with other products after delivery by their nature 
    • digital files.

    Article 8: Warranty

    Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.

    To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.

    For items purchased online and delivered to the Customer's home, the Customer must contact CreaVidi customer service and return the item to CreaVidi at its expense.

    In the event of a defect, the Customer must inform CreaVidi as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Afterwards, any right to repair or replacement lapses.

    The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

    Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the Customer proves otherwise.

    Article 9: Customer service

    CreaVidi customer service can be reached on telephone number +32 476 347030, by e-mail at or by post at the following address Vlimmersebaan 6, 2310 Rijkevorsel - Belgium. Any complaints can be directed to this.

    Article 10: Sanctions for non-payment

    Without prejudice to the exercise of other rights available to CreaVidi, in the event of non-payment or late payment from the date of default, the Customer will owe an interest of 10% per year on the unpaid amount, by operation of law and without notice. In addition, by operation of law and without notice, the Customer owes a fixed compensation of 10% of the amount concerned, with a minimum of 25 euros per invoice.

    Without prejudice to the foregoing, CreaVidi reserves the right to take back the articles that have not been paid (in full).

    Article 11: Privacy 

    The data controller, CreaVidi, respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal data.

    The personal data provided by you will only be used for the following purposes: the execution of the concluded agreement, processing the order, sending newsletters, advertising and/or marketing purposes.

    You have a legal right to access and possibly correct your personal data. Provided proof of identity (copy of identity card) you can obtain free written notification of your personal data by sending a written, dated and signed request to CreaVidi, Vlimmersebaan 6, 2310 Rijkevorsel, Belgium If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant. In case of use of data for direct marketing:

    You can object free of charge to the use of your data for direct marketing. To this end, you can always contact CreaVidi, Vlimmersebaan 6, 2310 Rijkevorsel, Belgium CreaVidi treats your data as confidential information and will not pass it on, rent it or sell it to third parties.

    The customer is responsible for keeping his login details and the use of his password confidential. Your password is stored encrypted, so CreaVidi has no access to your password.

    CreaVidi keeps online (anonymous) visitor statistics to be able to view which pages of the internet site are visited to what extent. If you have any questions about this privacy statement, please contact us at

    Article 12: Use of cookies

    During a visit to the site, "cookies" may be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.

    'First party cookies' are technical cookies that are used by the visited site itself and that aim to make the site function optimally. Eg: settings that the user has made during previous visits to the site, or: a pre-filled form with data that the user has made during previous visits.

    "Third Party cookies" are cookies that do not come from the website itself, but from third parties, e.g. an existing marketing or advertising plug-in. eg. cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission – this can be done via a bar at the bottom or top of the website, with reference to this policy, which does not prevent further surfing on the website.

    You can set your internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.

    By using our website, you agree to our use of cookies.

    Article 13: Infringement of validity – non-renunciation

    If any provision of these Terms is held to be invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions.

    Failure at any time by CreaVidi to enforce any of the rights listed in these Terms, or to exercise any right hereof, will never be deemed a waiver of such provision and will never affect the validity of those rights.

    Article 14: Change of conditions

    These Conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of CreaVidi. In the event of any contradiction, these Terms and Conditions shall prevail.

    Article 15: Evidence

    The Customer accepts that electronic communications and backups can serve as evidence.

    Article 16: Applicable law – Disputes

    Belgian law applies, with the exception of the provisions of private international law regarding applicable law. The courts of the Consumer's place of residence have jurisdiction in legal disputes. The Consumer can also turn to the ODR platform (


    Appendix 1: Model withdrawal form

    Dear Customer, you should only fill in and return this form if you want to revoke the agreement.

    To CreaVidi,

    Vlimmersebaan 6, 2310 Rijkevorsel, Belgium :

    I/We (*) hereby give notice to you that I/we (*) revoke our agreement concerning the sale of the following goods/provision of the following service (*):

    Ordered on (*)/Received on (*):

    Name(s) consumer(s) :

    Address consumer(s) :

    Signature of consumer(s):

    Date :

    (*) Strike out what is not applicable.